One enquiry worklist
Telephone, SMS, WhatsApp, email, website and supported portal enquiries arrive with their original channel and latest message intact.
Features
Everything a branch needs from first hello to a useful outcome.
Front Desk responds across channels, collects the right facts, books only when the evidence supports it, structures maintenance reports and brings in a person when judgement matters.
Built for the work your team handles every day.
Qualification that shows its working
Required answers stay visibly missing until the contact supplies them. Every booking check shows its source and when it was last checked.
Booking against real capacity
Sortx checks branch rules, staff eligibility, temporary holds and connected-calendar busy time before it offers a slot.
Clear human handovers
When judgement is needed, staff receive the request, the facts already collected, why Sortx stopped and the decision that remains.
Useful calls after hours
Callers get a proper first response outside branch hours, while anything unfinished is ready for the next shift with context attached.
An accountable record
Messages, calls, booking outcomes, changes and AI authorship remain visible so a branch can understand exactly what happened.
Guided repair reporting
Tenants identify the fault through a structured journey, then add the property, contact route, photographs and access availability the branch needs.
Repair priority and safety guidance
Sortx assesses urgency from the reported facts, surfaces immediate safety guidance and gives property management a clear report ready for contractor assignment.
See Sortx with your own work