Repairs sorted, from tenant report to paid invoice.

Tenants report it themselves, AI triages it, your contractors accept in one click, and you approve every job.

Book a demo See how it works

The repairs desk for UK letting agents.

A 3D illustration of a repair from start to finish: a rented house, a tenant's phone with the repair form, the SortX repairs desk on a laptop, a contractor's hard hat and spanner, and an approved invoice, under the SortX X.

1
repair link for every tenant
0
apps for tenants to download
1
click for a contractor to accept
1
place for the quote, approval and invoice

SortX repairs list with the urgency, status and contractor of each sample repair

Your team decides. SortX keeps the job moving.

Every report arrives with the detail a contractor needs, gets an AI-suggested category and urgency, and goes to your contractors one by one until someone takes it. Your team steps in to decide, not to ring round.

Tenants report it themselves
An online form with guided fault-finding, so the report arrives with the detail a contractor needs, first time.
Contractors accept in one click
Each job goes to your preferred contractors in order. They accept and upload photos and invoices in their own portal.
You stay in control
AI suggests, your team confirms. The quote, the landlord's spend limit and their approval sit on every repair.

SortX inbox with a tenant's WhatsApp conversation and suggested next steps, using sample data

Tenants ring at 2am. SortX picks up.

Repair calls to your agency's number are answered with AI, day and night. The repair is taken down onto the property for your team to triage, a caller who needs a person gets a callback task for your team, and missed calls get a text back.

Repair calls answered
Evenings and weekends
Missed calls texted back
Your team triages it

See AI phone calls

A sample repair in SortX with its triage, contractor and progress

Every job costed before it closes

The quote, the landlord's spend limit and approval, and the contractor's invoice sit on the repair. A repair can't be closed while its invoice is unresolved, so nothing is paid twice and nothing slips through.

Quotes checked against the landlord's limit
The landlord's approval recorded on the repair
Invoices approved before the repair closes

See approvals and invoices

Every stage of a repair, in one desk

Repair reporting
Tenants report repairs from their phone with guided fault-finding questions, so the job arrives with what a contractor needs.
Find out more
AI phone calls
Repair calls to your agency's number answered with AI, day and night. The repair is taken down onto the property for your team to triage.
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AI triage
Every report gets a suggested category and urgency with AI, so emergencies stand out. Your team confirms or changes it.
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Contractors
Jobs offered to your own contractors in your order, moving on when one doesn't answer. They accept in one click from their portal.
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Approvals and invoices
The quote, the landlord's spend limit and approval, and the contractor's invoice on the repair. It can't close with the invoice unresolved.
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The whole repair
How a repair runs from the tenant's report to the paid invoice, and where your team steps in.
Find out more

Taking repairs this week, not next quarter

No long onboarding project. Bring your properties and contractors, share one link, and repairs start arriving.

Paste or upload your property addresses, so every repair is logged against the right one.
Their trades, the areas they cover, their insurance and Gas Safe details, and the order you'd like them offered work.
Put it on your website, in your emails and in the tenancy welcome pack. Tenants report repairs from their phone.
Confirm the triage, approve the spend, approve the invoice. SortX keeps the job moving in between.

Built so you stay in charge

People make the decisions
AI suggests the category and urgency and keeps the job moving. Your team confirms the triage, approves the spend and closes the repair.
Client money stays with you
SortX records the quote, approval and invoice. You pay contractors from your own account, as you do now.
The history stays on the property
Every report, quote, approval, contractor photo and invoice is kept against the property, ready when a landlord asks.

What letting agents ask us first

Yes. Tenants report through your repair link with guided questions, each repair gets an AI-suggested category and urgency, jobs go to your own contractors through their portal, and the quote, landlord approval and invoice sit on the repair. Book a demo and we'll walk through how your current process would move across.
No. AI suggests the category and urgency, and your team confirms or changes it. People choose the contractor when it matters, record the landlord's approval, approve the invoice and close the repair.
No. They open your repair link on their phone, answer the guided questions and send it. The repair is logged against their property.
No. They sign in to the contractor portal with a one-time code sent to their email, see only the jobs you've offered them, and upload photos and invoices there.

No. You pay contractors from your own account, as you do now. SortX records the quote, the approval and the invoice, and won't let a repair close while its invoice is still unresolved.
Yes. Paste or upload your property addresses, add your contractors with their trades and insurance, and you can be taking repairs the same day. If you ever leave, you can download your data.
Three monthly plans, Essentials, Pro and Complete, each with unlimited homes and team members, no contract and no VAT added. See the pricing page for what each includes.
UK letting agents and property managers who handle repairs for landlords, from a one-branch lettings office to a property management team with its own contractor list.

See a repair go from report to paid invoice

Book a demo and we'll walk through a real repair in SortX: the tenant's report, the AI triage, the contractor's offer, the landlord's approval and the invoice.

Book a demo A walkthrough with the SortX team, built around how your agency handles repairs today.