Tenants report repairs from their phone, answering questions for each kind of fault. The report lands on the right property with what a contractor needs to know, instead of a voicemail and three call-backs.
Questions for each kind of fault, from a dripping tap to no heating, so the detail arrives with the report.
Each report is logged against the tenant's property, with their answers, so nobody has to work out where it is.
Tenants open your repair link on their phone and send the report. Nothing to install or remember.
Each report gets an AI-suggested category and urgency as soon as it arrives.
Repair calls to your number can be answered with AI and taken down onto the property.
SortX comes with a fault guide built for rented homes. Your agency can adjust it, so tenants are asked what your team and your contractors actually need.
Heating, plumbing, electrics, appliances and more, each with its own follow-up questions.
Rename, reorder and add faults and questions without changing anyone else's guide.
Every report is kept against the property, with the tenant's answers.
A report your team can act on, not a message to decode.
Set it up once and every repair report arrives the same way.
Paste or upload your addresses so reports match the right property.
Start with SortX's guide and adjust anything you'd ask differently.
On your website, in emails and in the tenancy welcome pack.
Confirm the suggested urgency and the job goes out to your contractors.
Repair calls to your agency's number answered with AI, day and night. The repair is taken down onto the property for your team to triage.
Every report gets a suggested category and urgency with AI, so emergencies stand out. Your team confirms or changes it.
Jobs offered to your own contractors in your order, moving on when one doesn't answer. They accept in one click from their portal.
No. They open your repair link, answer the guided questions and send it.
Yes. Your agency can rename, reorder and add faults and questions in its own copy of the guide.
Your team can log it by hand, or repair calls can be answered with AI and taken down for you.
Yes. Every repair is logged against a property, with the tenant's answers.
Book a demo and bring a repair that went badly. We'll show you how it would run in SortX, from the tenant's report to the paid invoice.
