SortX is a repairs desk for UK letting agents. It takes a repair from the tenant's report to the paid invoice: AI answers repair calls and suggests what's urgent, the job goes to your own contractors in your order, and your team steps in to decide. Here's how it works, and how moving across goes.
Tenants report repairs from their phone with guided fault-finding questions, so the job arrives with what a contractor needs.
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Repair calls to your agency's number answered with AI, day and night. The repair is taken down onto the property for your team to triage.
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Every report gets a suggested category and urgency with AI, so emergencies stand out. Your team confirms or changes it.
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Jobs offered to your own contractors in your order, moving on when one doesn't answer. They accept in one click from their portal.
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The quote, the landlord's spend limit and approval, and the contractor's invoice on the repair. It can't close with the invoice unresolved.
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How a repair runs from the tenant's report to the paid invoice, and where your team steps in.
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Whichever system you choose, these are the things that decide whether your team spends the day deciding or chasing.
No long onboarding project. Most of the work is bringing what you already have.
Paste or upload your property addresses from a spreadsheet or an export.
Their trades, areas, insurance and Gas Safe details, and the order you'd like them offered work.
Point tenants at your SortX repair link on your website and in your emails.
Optionally, forward your line so repair calls are answered with AI.
Yes. You can finish open repairs where they are and send new ones to SortX from a set date.
No account to buy. They get a link to the contractor portal and sign in with a code sent to their email.
Keep your old system's records for reference. New repairs build their history in SortX, on each property.
It depends on how many properties and contractors you have. Book a demo and we'll plan it with you.
Book a demo and we'll walk through a real repair in SortX: the tenant's report, the AI triage, the contractor's offer, the landlord's approval and the invoice.
